The quickest and easiest way to place an order for shipping is online. But if you are unable you can call us at 859-887-1645 or email us at [email protected]

To order by phone, please call (859) 887-1645 from Monday through Friday, from 9:00am to 5:00pm EST.  We guarantee 2 days shipping in cold packs to maintain the quality and freshness of our product.  Let us know how much and what flavor you would like, as well as where you want it shipped to and we will get you a quote on the shipping. Thank you!

**To order online (24 hours a day/7 days a week) on our secure online store, please visit our online store, or you can use the form below.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

ESTIMATE DELIVERY:  When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

HOW & WHEN WE SHIP:  We ship using cooler boxes and ice packs rated for 2 day shipping. We only ship orders on Monday Tuesday and Wednesdays, due to the 2 day shipping requirements.  If your order is placed on a Tuesday or Wednesday it may be the following week to ship based on inventory. If you have any questions regarding shipping please email us at [email protected]